Privacy Policy

Effective Date: 2/26/2026

Overhead Garage Door (“we,” “our,” or “us”) values your privacy. This Privacy Policy and Messaging Terms & Conditions document describes how we collect, use, and protect your information when you interact with our website or communicate with us via email or SMS.

By using our website or submitting your information, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide, such as your:

Name
Phone number
Email address
Address (if provided in a service request)
Details you share in contact or service request forms

Additionally, our systems automatically collect certain technical information like:

IP address
Browser type
Device and operating system
Referring/exit pages
Date and time of visit
Click activity

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve our services and website
Respond to inquiries or service requests
Send confirmations, appointment reminders, or service updates
Deliver promotional or marketing communications (with consent)
Analyze usage trends and website performance
Comply with legal requirements and prevent fraud

3. SMS/Text Messaging Terms and Conditions

By submitting your phone number on any form, you agree to receive SMS messages from Chicagoland Garage Door related to:

Appointment reminders
Service updates
Account notifications
Promotional or marketing content (only with explicit opt-in)

Message frequency may vary. Message and data rates may apply.

Opt-out anytime:
Reply STOP to unsubscribe from text messages and no further messages will be sent.
Reply HELP for support or email us at service@chicagolandgaragedoor.com.

We will not sell, share, or rent your phone number or SMS consent data to any third party for marketing purposes.

4. Email Communications

We may send you emails regarding service updates or marketing promotions if you have opted in.

You can unsubscribe from marketing emails at any time by clicking the Unsubscribe link in the footer of the email.

5. Cookies & Tracking Technologies

Our website uses cookies to:

Track usage for analytics
Remember user preferences
Improve user experience

You can disable cookies through your browser settings at any time.

6. Third-Party Services

Our website may use third-party tools (like Google Analytics or advertising networks) that may use cookies or similar technologies. These third parties may collect data in accordance with their own privacy policies.

We do not control the data collection or use by third-party services. You may choose to opt out via browser or platform settings.

7. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from anyone under the age of 13.

If you believe your child has submitted information to us, please contact us and we will promptly delete it.

8. Mobile Text Complaint Policy

If you experience issues related to text messages from Chicagoland Garage Door:

Include the following:

Your name
Contact information
Phone number involved
Description of the issue
Relevant screenshots or documentation

Response Times:
We’ll acknowledge your complaint within 3 business days.
Full response/resolution within 10 business days.

Escalation:
If unresolved, you may request to speak with a supervisor.

All complaints are handled confidentially and reviewed for service improvements.

9. Data Protection & Sharing

We take reasonable precautions to protect your data from unauthorized access.

We do not sell, share, or rent your personal information or opt-in data (including phone numbers or consent data) to any third party for marketing or promotional purposes.

We may share your information only:

With service providers assisting in business operations
As required by law or legal process
To investigate fraud or security issues

10. Updates to This Policy

We may update this Privacy Policy and Messaging Terms at any time. Changes take effect upon posting to this page. Please check this page periodically to stay informed.

11. Contact Us

Overhead Garage Door
Phone: (888) 459-3720
Email: service@chicagolandgaragedoor.com